Privacy policy

Effective and Last Updated: August 1, 2025

This Privacy Statement explains how Pet Care N Services, LLC and its affiliates (“PCNS, “we,” or “us”; including but not limited to: JosecitoTheTortoise.com) collects, uses, and discloses your personal information to provide our services to you (“Services”). This Privacy Statement applies to personal information we collect when you use any Services, including but not limited to our website, software applications, and related services for pet owners and pet service providers (“Pet Service Providers”) to find each other and arrange for the provision of pet care services (the “PCNS Service”), or when you otherwise interact with us.

Please note that certain of our affiliates may have separate privacy statements. This Privacy Statement does not apply to websites, applications, or services that display or link to other privacy statements, unless expressly stated otherwise in those privacy statements.

How Do We Collect Your Information?

The information we collect varies based on how you interact with us, which Services you use, and the choices you make. We collect and process information about you with your consent and/or as necessary to provide the products and services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests.

We collect information about you in various ways when you use our Services, including information you provide directly, information collected automatically, information collected via third-party data sources, and data we infer or generate from other information. We may also share information with, and receive information from, our affiliates for the purposes described in this Privacy Statement.

When you are asked to provide information, you may decline. You may also use web browser or operating system controls to prevent certain types of automatic data collection. But if you choose not to provide information that is necessary for certain products or features, those products or features may not be available or function correctly.

The table below sets forth how we may collect your personal information.

How Do We Use Your Information?

We may also use Other Third-Party Information, on its own or augmented by information you provide to us, directly to contact you, send you promotional materials, personalize our Service, prepopulate online forms, and better understand the demographics of our users.

How Do We Disclose Your Information?

We may disclose the personal information we collect with third parties with your consent or as we determine necessary to complete your transactions or provide Services you have requested or authorized. In addition, we disclose each of the categories of personal information described above, to the types of third parties described below for the following business purposes:

• Pet Service Providers. We share information about your booking with the applicable Pet Service Provider when you make or accept a booking.

• Public information. You may select options available through our Services to publicly display and disclose certain information when you sign up for and participate in the interactive areas of our Services, such as creating a user profile or writing a review (note that if you are a Pet Service Provider, your profile is discoverable to anyone who searches the Site or enters your unique profile URL into their browser).

• Service Providers. We share information with vendors, consultants, business partners, and other service providers who need access to such information to carry out work on our behalf. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal information to provide those functions.

• Legal matters, compliance, and law enforcement. We may disclose information if we believe disclosure is in accordance with, required by, or necessary to comply with applicable law, regulation or legal process. This includes disclosure to tax authorities or other governmental agencies in connection with those agencies’ enforcement of relevant legal obligations. Information that may be disclosed includes, but is not limited to, names, addresses, contact information, tax/business identification number(s), date of birth, transaction and booking information, and/or taxes collected by PCNS.

• Security, safety, and protecting rights. We may share your information if we believe your actions are inconsistent with our user agreements or policies, to operate and maintain the security of our services, including to prevent or stop an attack on our computer systems or networks or to protect the rights, property or safety of PCNS, its employees, its users (including their pets), or the public.

• Corporate transactions. We may disclose information in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, divestiture, bankruptcy, dissolution, or other transaction or proceeding involving sale, transfer or divestiture of all or a portion of our business or assets to another company, to the extent permitted under applicable law.

• Affiliates. We may share information between and among PCNS and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership, for example, where we share common data systems or where access helps us to provide our services and operate our business. Our corporate affiliates may also use and disclose this information in accordance with their own privacy statements.

We may disclose de-identified information in accordance with applicable law.

Social Sharing Features

The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of information collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Advertising and Analytics Services Provided by Third Parties

To the extent permitted by law, we may allow third party analytics and advertising companies to provide analytics services and/or serve advertisements on our behalf across the Internet. These entities may use cookies, pixel tags, web beacons or other similar technologies to collect information about your use of our websites and third-party websites, including identifiers and device information (such as cookie IDs, device IDs, and IP address), geolocation data, usage data, and inferences based on and associated with that data.

Some of the information disclosures to these third parties may be considered a “sale” or “sharing” of personal information as defined under the laws of California and other U.S. states.  Please see the California and U.S. State Privacy Rights sections below for more details.

Please note that some of our services also include integrations, references, or links to services provided by third parties whose privacy practices differ from ours. If you provide personal data to any of those third parties, or allow us to share personal data with them, that data is governed by their privacy statements.

Information Security

PCNS takes reasonable and appropriate measures designed to help protect information about you from loss, theft, misuse and unauthorized access, use, disclosure, alteration and destruction. Please be aware that no method of transmission over the Internet or through mobile applications is 100% safe. Therefore, although we use commercially reasonable means to protect your information, we cannot guarantee its absolute security.

To help us protect personal information, we request that you use a strong password and never share your password with anyone or use the same password with other sites or accounts.

Transfer and Location of Information

The information we collect may be stored and processed in your region, in the United States, or in any other country where we or our affiliates, subsidiaries, or service providers maintain facilities. The processing locations are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect information in the event of an outage or other problem. We take steps designed to ensure that the information we collect under this statement is processed according to the provisions of this statement and applicable law wherever the information is located.

Information Retention

We retain information for as long as necessary to provide the products and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and other legitimate and lawful purposes. Because these needs can vary for different information types in the context of different products, actual retention periods can vary based on criteria such as user expectations or consent, the sensitivity of the information, the availability of automated controls that enable users to delete information, and our legal or contractual obligations.

Emails

You may choose whether you wish to receive marketing emails from PCNS by updating your preferences.  If you receive marketing emails and you wish to opt-out, you may also do so by clicking “Unsubscribe” in those emails. If you opt out of receiving marketing emails, we may still send you Service-related emails, such as those about your account or your ongoing business relationship with us.

Mobile Push Notifications/Alerts

We may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Text Messages

With your consent as required by applicable law, we may send communications containing service information (including technical notices, updates, security alerts and support and administrative messages), sales, marketing, or advertising messages, by autodialed, prerecorded, or artificial voice calls or SMS, text messages, email, over-the-top messaging platforms (such as WhatsApp), and other electronic means, at any phone number or email address you provide in connection with your account, even if your phone number is on the national or any state’s do-not-call registry. You may opt out of receiving these messages by following the prompt in an individual message or updating your preferences in your PCNS profile (though you may continue to receive messages while we process your request).

Data Sales

Some privacy laws define “sale” broadly to include some of the disclosures described in the “How Do We Disclose Your Information” section above.

Targeted Advertising

You have several options to opt-out from or otherwise control targeted advertising. First, you can use the Global Privacy Control setting in a web browser or browser extension as described below. Second, you can use the opt-out controls offered by the organizations our advertising partners may participate in, which you can access at: NAI (http://optout.networkadvertising.org) and DAA (http://optout.aboutads.info/)

Third, you can use the other cookie or mobile ID controls described below.

These choices are specific to the device or browser you are using. If you access our services from other devices or browsers, take these actions from those systems to ensure your choices apply to the data collected when you use those systems.

Browser or Platform Controls

• Cookie controls. Most web browsers are set to accept cookies by default. If you prefer, you can go to your browser settings to learn how to delete or reject cookies. If you choose to delete or reject cookies, this could affect certain features or services of our website. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, may be deleted and may need to be recreated.

• Global Privacy Control. Some browsers and browser extensions support the “Global Privacy Control” (GPC) or similar controls that can send a signal to the websites you visit indicating your choice to opt-out from certain types of data processing, including data sales and/or targeted advertising, as specified by applicable law. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting or similar control that is recognized by regulation or otherwise widely acknowledged as a valid opt-out preference signal.

• Do Not Track. Some browsers include a “Do Not Track” (DNT) setting that can send a signal to the websites you visit indicating you do not wish to be tracked. You can also use the range of other tools to control data collection and use, including the GPC, cookie controls, and advertising controls described above.

• Mobile advertising ID controls. iOS and Android operating systems provide options to limit tracking and/or reset the advertising IDs.

Email Web Beacons

Most email clients have settings that allow you to prevent the automatic downloading of images, including web beacons, which prevents the automatic connection to the web servers that host those images.

California and U.S. State Privacy Rights & Notices / Do Not Sell or Share

Please note that the below applies to the PCNS Service, and our affiliates may have different procedures for exercising your data subject rights. You should refer to their privacy statements for more information.

California

If you are a California resident and the processing of your personal information is subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), you have certain rights with respect to that information:

• Notice at Collection. At or before the time of collection, you have a right to receive notice of our practices, including the categories of personal information and sensitive personal information to be collected, the purposes for which such information is collected or used, whether such information is sold or shared and how long such information is retained. You can find those details in this statement by clicking on the above links.

• Right to Know. You have a right to request access to the specific pieces of personal information we collected about you in a readable format. You can also request information about the categories of personal information we collected, the sources of collection, the purposes for collection and sharing of this information, the categories of information we shared, and the categories of third parties with whom we shared this information. Note that we have provided much of this information above in this Privacy Statement. You can see much of the personal information collected about you by logging into your account and viewing your profile. You can also make such a request by contacting us. 

• Right to Request Correction or Deletion. You can request that we correct inaccurate personal information and that we delete personal information under certain circumstances, subject to a number of exceptions. You can correct or remove certain personal information by logging into your account and editing your profile. Requests for deletion can be made by contacting us.

• Right to Opt-Out of “Sales” or “Sharing” for Targeted Advertising (Do Not Sell or Share). You have a right to opt-out from any sharing of your personal information with third parties to the extent that such sharing is for “cross-context behavioral advertising” or otherwise constitutes a “sale” of that data under the CCPA. Note that the CCPA defines “sell,” “share,” and “personal information” broadly to cover some of our data practices described in this Privacy Statement. In particular, we let advertising and analytics providers collect identifiers (IP addresses, cookie IDs, and mobile IDs), activity data (browsing, clicks, app usage), device data, and geolocation data through our sites and apps when you use our online services. We may also share information with corporate affiliates, which may be used in accordance with their own privacy statements. We do not “sell” or “share” any other types of personal information. If you wish to opt out, you may do so by contacting us or by enabling in your browser an opt out preference signal that is recognized by regulation or widely acknowledged, such as the Global Privacy Control. If you opt-out using these choices, we will not share or make available such personal information in ways that are considered a “sale” or “sharing” under the CCPA.  However, we will continue to make available to our partners (acting as our service providers) some personal information to help us perform analytics and advertising-related functions. Further, using these choices will not opt you out of the use of previously “sold” or “shared” personal information or stop all interest-based advertising.

• Sensitive Personal Information. You have the right to opt-out of or limit certain processing of your sensitive personal information. We do not collect sensitive personal information except as necessary to provide our Services. You may decline to provide such information; however, we may no longer be able to provide our Services. If we use sensitive personal information for purposes other than to provide the Services you request or as otherwise permitted by law, we will inform you and provide you the option to limit such use.

• Right to Non-Discrimination. You will not be discriminated against by PCNS for exercising rights set out in the CCPA.

• California “Shine the Light". Under California Civil Code section 1798.83, also known as the “Shine the Light” law, California residents who have provided personal information to a business with which the individual has established a business relationship for personal, family, or household purposes (“California Customers”) may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. We do not disclose personal information to any non-affiliate third parties for their direct marketing purposes as defined by this law. To the extent sharing among our affiliates is deemed a disclosure to a “third party,” you can opt-out by contacting us. Businesses are required to respond to one request per California Customer each year and may not be required to respond to requests made by means other than through the designated email address or phone number.

• Notice of Financial Incentive. From time to time, we may offer financial incentives to promote the PCNS Services, such as discounts, coupons, and special offers when you sign up for our email list or participate in a contest, sweepstakes, or promotion. To receive these financial incentives (or opt in), you will be asked to provide personal information, such as through an online form, contest submission, or social media. Participation is optional. You may opt out at any time using the instructions provided when you opt in, or any applicable methods described in the Your Choices section above (for example, by unsubscribing from emails). Each financial incentive related to submission and use of consumer personal information is based on our reasonable but sole determination of the estimated value of such information, which takes into consideration, without limitation, estimates regarding the anticipated revenue generated from such information, the anticipated expenses which might be incurred in the collection, storage, and use of such information in the operation of our business, and other relevant factors related to the estimated value of such information to our business, as permitted under the CCPA. Please note that we may provide additional terms that apply to a particular financial incentive. If applicable, those terms will be presented to you at sign-up or opt-in.

In the past 12 months, we have disclosed, for a business purpose, data from each of the categories of personal information we maintain to our business partners, affiliates, and vendors, as described in the table above.

You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.

Further, to provide, correct, or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law. We will verify your request by asking you to send it from the email address associated with your account or requiring you to provide information necessary to verify your account.

We do not knowingly collect or sell personal information of minors under 16 years of age.

Certain Other U.S. States

Certain U.S. states have enacted comprehensive privacy laws. If you are a resident of Virginia, Colorado, Connecticut, Utah, or certain other U.S. states (such as Oregon and Texas, as of July 1, 2024), you may have certain privacy rights.

Changes to this Privacy Statement

We may change this Privacy Statement from time to time when necessary to reflect changes in our Services, how we use personal information, or the applicable law. If we make changes, we will revise the “Last Updated” date at the top of the statement. If we make material changes, we will provide you with notice or obtain consent regarding such changes as may be required by law. We encourage you to review the Privacy Statement whenever you access the Services or otherwise interact with us to stay informed about our privacy practices and the ways in which you can exercise choice over these practices.  The practices described in this Privacy Statement are subject to applicable laws in the locations in which we operate; this means that we only engage in the practices described below in a particular location if permitted under the laws of that location.

Contact Us

To exercise any rights or if you have any questions, please contact us.